Case Study
Problem
The CEO of City Teaching Alliance, a Baltimore-based program that prepares 200 teachers annually, had more than 10 direct reports. He turned to Connie to support the organization’s operations as a fractional COO.
Action
Connie joined the CTA team in July 2022 and began managing the Talent, Finance, and IT teams. Though each was led by competent leaders, they spent more time feeling like they were drinking from a fire hose than planning their work and working their plan.
Outcomes
Over the span of two years, Connie managed the CTA teams and helped improve overall operational achievement. With clean audits, two successful C-level searches, and an organizational restructure, she developed her staff and supported excellence in operations over her two years with the $21M organization.
The Best Part
“What happens if you develop people and they leave? What happens if you don’t develop people and they stay?” The latter part of this quote described the 10-year-old organization. Though some people had successfully navigated the organization, Connie’s work with the Talent team was fulfilling, supporting the Managing Director of Talent to delegate the tactical work and creating space for strategic, SHRM-informed, enterprise-wide change.
Connie’s had multiple C-level experiences now, and she manages what she needs to… but she also plays above the rim. Her ability to see across the enterprise, to predict multiple levels of consequences, and to separate headaches from migraines made her one of the easiest people to work with, ever.